Shipping area

Our website provides wooden name puzzles shopping for users in North America, Europe, Australia, Asia. If you cannot complete the purchase in your area, please contact bucahamster@outlook.com.

Shipping fee 

Region

Free Shipping

 

North America, Europe, Australia, Asia

Over $99

Shipping charges for orders under $99 will be based on volume and weight.

Tips: All products require 3-7 days preparation time, this time is not included in the delivery time. The product will usually arrive within 5-6 working days after after the package is shipped. Thank you for understanding. Exclusive and exceptional products are worth the wait.

Shipping Methods

We use different carriers to ensure your items arrive on time. When your items are shipped, we will use the most appropriate delivery method, depending on the weight and shipping destination of your package.

The merchandise you order may be filled from several locations, and items may arrive separately. If this is the case: You will not incur additional shipping charges.

Your shipping charge (if applicable) will be split across multiple packages when your order is shipped.

Please note: We are unable to provide delivery for PO/BO BOX addresses and military addresses, please reserve a house number address, and the products will be delivered directly to your home.

NOTE: If your tracking appears stuck on a certain date, please note that this is entirely normal as the package moves from country to country.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contain your tracking information, but sometimes due to free shipping, maybe some tracking is not available. More information is available on the tracking page: https://bucahamster.com/orders-tracking/

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5business days for the tracking information to update on the system.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out. 

Email : bucahamster@outlook.com